50.76 (-0.37) A global leader in learning
Raytheon Professional Services is a global leader in learning services and outsourcing. We improve clients’ business performance by re-designing how they train their employees, customers and partners; implementing the new training design; and managing their training in multi-year outsourcing engagements.
As a trusted partner to organisations throughout the world, we offer a combination of learning capabilities, experience and reach unmatched by any other learning provider's today. Our clients:
- Tap into a full range of learning capabilities and technologies that today are applied in the largest, longest running training outsourcing engagements in the world.
- Leverage a foundation of 70 years in training through our predecessor companies.
- Benefit from our insight of working with learners across our clients' extended enterprises in more than 50 countries and 25 languages.
Bespoke learning solutions
We work with clients to address local, regional and global business issues. Our clients are leading organisations across multiple industries and sectors, including aerospace and defence, automotive, financial services, government, military, industrial equipment, pharmaceutical and retail. Many of our clients have widely dispersed workforces, aggressive product- or mission-launch schedules and stringent requirements for regulatory or standards compliance.
Our solutions are tailored to clients' unique learning needs in functions throughout their organisations, including leadership, program management, engineering, manufacturing, sales, service, product knowledge and communications. The scope of these solutions is driven by the client, from shorter-term learning initiatives to longer-term outsourcing engagements for some or all of a client's leaning function .
Learning capabilities
Our solutions leverage a full range of learning capabilities that include:
- Learning strategy – Assess the performance of a client's learning function. Develop organisational learning strategies and plans, supported by robust business models. Implement governance models
- Curriculum architecture, design and development – Design learning approaches that blend traditional and hands-on classroom instruction with Web- and satellite-enabled instruction. Source, develop and localize training curricula in multiple delivery formats
- Training operations – Optimise and manage training administration and delivery processes. Run client support centers that respond to client inquiries, as well as generate awareness and demand for client training. Administer learning management systems on a day-to-day basis
- Learning technology – Source and implement learning management systems and other learning technologies
- Learning outsourcing – Manage some or all of a client's learning function in multi-year engagements, with transition and governance activities to ensure alignment, service levels and business results
Representative Programmes
We have delivered demonstrable results to clients in the following meaningful ways:
- For an automotive client in Europe, we re-engineered the client's learning supply chain, reducing its number of providers from 180 to 60 while improving the quality of the client's learning experience across 20 countries.
- For a defence client in North America, we automated the client's roster entry process, reducing error rates to near zero and generating savings of more than £100,000.
- For an automotive client in North America, we rationalized the client's learning facility infrastructure and introduced a blended learning model, reducing the client's annual investment in training by 50 percent while increasing the number of participants by 100 percent.
- For a retail client in Asia, we increased sales by 35 percent.
- For a manufacturing client in North America, we accelerated employees' time to proficiency by 60 percent.